Channel: AWS Online Tech Talks

Category: Science & Technology

Tags: contact center artificial intelligenceconversational aicall analyticsvirtual agentsconversational insightscall center productivity

Description: Understanding what your customers are saying is critical to improve customer experience. Join us on this Tech Talk to hear how Infosys’ “Digitize, Recognize, Organize” framework is complementing the AWS Contact Centre Intelligence solution and helping TSB navigate their next. Infosys delivered a composite AI solution on AWS for TSB Bank’s Contact Center to surface valuable insights such as call intent, customer sentiment, and RCA. Learn how CCI solutions empower customers like TSB Bank to elevate the customer experience, reduce call handling time, improve IVR service and improve operational efficiency in your existing contact center. Learning Objectives: * Objective 1 - Discover how to analyze customer conversations to unlock CX insights, reduce call handling time, improve IVR service and improve operational efficiency. * Objective 2 - Understand how the AWS CCI solutions can be easily integrated to existing enterprise systems with our partners - see how Infosys delivered the solution for TSB Bank. * Objective 3 - Give your contact center supervisor the tools to draw powerful insights to help improve your agent’s and customer’s experience. ***To learn more about the services featured in this talk, please visit: aws.amazon.com/machine-learning/contact-center-intelligence