Channel: AWS Online Tech Talks

Category: Science & Technology

Tags: amazon translateivrconversational aiamazon pollychatbotsaivirtual agentsamazon lexsipcontact centerq&aartificial intelligence

Description: AWS Contact Center Intelligence (CCI) solutions empower you to improve customer experience, boost agent productivity, and gain conversation insights by adding AI capabilities to the contact center of your choice—without any ML expertise. In this session, you will learn about AWS CCI solutions and how to integrate them to your preferred contact center. See a live demo on how to enable self-service conversational experiences, real-time call analytics and agent assist in a contact center that uses Session Initiation Protocol (SIP) for voice communication. Explore how AWS AI services power CCI solutions and integrate with SIP-based contact centers using Amazon Chime SDK. Learning Objectives: * Objective 1 - Learn about AWS CCI solutions and how to use AWS AI services to transform customer experiences. * Objective 2 - Explore how to integrate self-service capabilities and real-time call analytics to any SIP-based contact centers using Amazon Chime SDK. * Objective 3 - See how Post-call analytics provides actionable insights to spot emerging trends, identify agent coaching opportunities, and assess the general sentiment of calls. ***To learn more about the services featured in this talk, please visit: aws.amazon.com/machine-learning/contact-center-intelligence To download slides visit: pages.awscloud.com/Transform-your-contact-center-with-Conversational-AI-and-Real-time-Call-Analytics_2022_0401-MCL_OD.html